Chatbase Pricing 2026: Plans, Message Credits, and Add-On Costs

Chatbase costs between $0 per month on the Free tier and $500 per month on the Pro tier, with custom quotes for Enterprise deployments.

At Layer3Labs, we build and run artificial intelligence (AI) automation systems for small and mid-sized business (SMB) teams, and customer support deflection is one of the most common workflows we evaluate. Chatbase provides a no-code environment to train customer-facing bots on website data and documentation, but your real monthly bill depends on message volume and add-on fees rather than base subscription tiers alone.

The figures in this guide reflect information published on the Chatbase pricing page as of September 2026. Chatbase updates its plans, add-on fees, and credit allocations periodically, so check the live Chatbase pricing page before making a purchasing decision.

How Much Does Chatbase Cost? Quick Answer

Chatbase pricing runs from $0 for the Free tier up to $500 per month for the Pro tier, with custom annual agreements for Enterprise organizations. Most growing businesses choose the Standard tier at $150 per month to enable integrations and sufficient conversation volume.

Annual billing lowers the recurring rate by 20 percent across all self-serve plans. Paying annually drops the Hobby plan from $40 to $32 per month, the Standard plan from $150 to $120 per month, and the Pro plan from $500 to $400 per month.

Chatbase meters every plan across three variables: monthly message credits, the number of AI agents you can build, and the number of team seats permitted in the dashboard. Hobby, Standard, and Pro plans include a 7-day trial so your team can test accuracy before billing begins.

Expect to spend $40 per month for a low-traffic personal site, $150 to $250 per month for an active small business support desk, and $500 or more per month once you exceed 15,000 monthly customer inquiries.

Chatbase Pricing Plans Compared

Chatbase structures its plans around monthly conversation capacity and feature access. Figures below reflect monthly rates, annual discount options, and core limits published on the Chatbase pricing page.

The Free plan serves strictly as a temporary sandbox for testing bot responses. Operational business support begins on the Standard tier, which provides the message volume and third-party integrations necessary for production customer service.

Every standard tier includes exactly 1 AI agent out of the box. If your business requires separate bots for sales lead capture, internal staff documentation, and external customer support, you will need to purchase additional agent slots.

• Free: $0/mo · Best for: temporary testing · Limits: 50 credits/mo, 1 agent, 1 seat, agents deleted after 14 days of inactivity.
• Hobby: $40/mo ($32/mo billed annually) · Best for: low-volume websites and solo operators · Limits: 700 credits/mo, 1 agent, 2 seats, 7-day trial.
• Standard: $150/mo ($120/mo billed annually) · Best for: growing customer support teams · Limits: 4,000 credits/mo, 1 agent, 3 seats, integrations included, 7-day trial.
• Pro: $500/mo ($400/mo billed annually) · Best for: high-traffic web apps and active e-commerce · Limits: 15,000 credits/mo, 1 agent, 5 seats, advanced analytics, 7-day trial.
• Enterprise: custom quote · Best for: organizations needing custom scale and security · Limits: custom credits, custom agent allocations, custom seats, dedicated support.

How Message Credits, Agents, and Seats Work

Chatbase uses message credits as its primary consumption metric. A message credit is consumed each time an AI agent generates a response to a user question.

Tiers scale credit allowances steeply. Hobby provides 700 credits per month, Standard provides 4,000 credits, and Pro provides 15,000 credits. Unused credits reset at the start of each billing cycle and do not roll over to the following month.

The agent limit catches many teams by surprise. Every plan from Free through Pro includes only 1 active AI agent. An agent represents an isolated chatbot trained on a specific data source or collection of documents.

Seat limits control how many team members can log into the dashboard to review chat logs, modify prompt instructions, and retrain knowledge bases. Free allows 1 seat, Hobby includes 2 seats, Standard includes 3 seats, and Pro includes 5 seats.

• Message credit burn: 1 credit per AI agent response generated in chat.
• Credit rollover: credits reset monthly with no rollover for unused balances.
• Agent allocation: exactly 1 agent included on Free, Hobby, Standard, and Pro tiers.
• Seat scaling: 1 seat on Free, 2 on Hobby, 3 on Standard, and 5 on Pro.

Add-Ons That Change Your Total Monthly Bill

Chatbase sells three core add-ons that frequently increase your monthly invoice beyond the base plan subscription. Factoring these add-ons into your initial forecast prevents unexpected billing adjustments.

Additional message credits cost $40 per 1,000 credits via an optional auto-recharge feature. If your website experiences a seasonal traffic spike and burns through its standard allocation, auto-recharge ensures the bot stays online rather than failing to answer visitor queries.

Extra AI agents cost $25 per agent per month. If your company operates multiple websites or separates internal employee knowledge bases from public customer support, you must add $25 per month for each additional bot instance.

Removing the Chatbase branding badge costs $99 per month. For client-facing agencies and established brands that refuse to display third-party software badges, white-labeling represents a mandatory recurring expense.

• Auto-recharge credits: $40 per 1,000 additional message credits.
• Additional AI agents: $25 per extra agent per month.
• Remove Chatbase branding: $99 per month for clean white-labeling.
• Feature gating: API access, voice support, and CRM integrations become available only on higher tiers.

Free Plan Limits and the Inactivity Rule

Chatbase provides a permanent Free plan, but strict resource ceilings make it unsuitable for production business workflows. The free tier grants 50 message credits per month, 1 AI agent, and 1 user seat.

The most critical constraint on the Free plan is automated agent deletion. Chatbase permanently deletes any AI agent on the Free tier that remains inactive for 14 consecutive days.

If you build a chatbot prototype on the Free plan and leave it unmonitored for two weeks, your training data, prompt configuration, and conversation history will be erased. Use the Free tier strictly to test the interface, and upgrade to Hobby or Standard before deploying a bot to customers.

• Credit limit: 50 messages per month, which exhausts after a handful of test interactions.
• Inactivity deletion: bots deleted permanently after 14 days without chat activity.
• Branding: Chatbase badge cannot be removed on the Free tier.
• Feature restrictions: no API access, webhooks, or enterprise software integrations.

Is Chatbase Worth It? Verdict by Support Volume

Chatbase delivers strong financial returns for businesses fielding between 500 and 10,000 routine support inquiries each month. Deflecting tier-one repetitive questions costs pennies compared to dedicated human support staff.

For teams handling under 700 messages monthly, the Hobby plan at $32 to $40 per month is economical if you can tolerate Chatbase branding. However, if you need white-labeling, the $99 removal fee makes Hobby poor value at $139 per month.

For teams managing 1,000 to 4,000 inquiries monthly, Standard at $120 to $150 per month hits the sweet spot. It adds integrations for tools like Stripe, Salesforce, and Zendesk, along with application programming interface (API) connectivity.

Chatbase is not worth it for organizations requiring complex multi-turn logic, custom backend database actions, or strict data residency compliance. Teams with advanced engineering resources often save money by connecting open-source models directly to vector databases rather than paying subscription margins.

How to Control Chatbase Costs

Preventing budget overruns on Chatbase requires managing message credit consumption and limiting unnecessary add-ons. Most excess spending stems from unconstrained chatbot answers and unmonitored auto-recharges.

Instruct your AI agent to produce concise, direct answers within its system prompt. Shorter responses keep conversation turns focused and resolve customer questions in fewer back-and-forth messages, preserving your monthly credit balance.

Consolidate documentation into a single comprehensive knowledge base whenever possible. Running one well-structured bot across multiple website subdomains avoids the recurring $25 per month fee for additional agent slots.

• Commit to annual billing to secure an immediate 20 percent discount across all tiers.
• Set strict system prompts that discourage repetitive back-and-forth conversation turns.
• Consolidate help documentation into a single agent rather than creating multiple $25/month instances.
• Audit monthly message usage before enabling credit auto-recharge at $40 per 1,000 credits.
• Take advantage of the 7-day trial on Hobby, Standard, or Pro to verify actual conversation volume.